FAQ

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FREQUENTLY ASKED QUESTIONS

   
  Online Student/Parent Handbook
Browse our student handbook to find answers to questions you may have about your online learning course. You'll also find study tips and additional resources in the handbook. Choose a main topic or go directly to a specific question. If you are not able to find the answer you're looking for in this handbook, please contact Online Learning Program Support Services at admissions@crescentprep.com or by phone at 954-771-4EDU(4338) or 800-771-4338.
 
  Contact Information
 
  Getting Started
 
 
  1. What types of online learning courses are there?

  2.  What are the technology requirements?

  3. When does my course start?

  4. How long is my course?

  5.  How many courses can I enroll in at one time?

  6. How do I change my address?

  7. How will I set up my User ID?

 
Materials
 
  1. What materials will I receive with my online learning course?

  2. When can I expect my coursework and materials?

  Textbooks
 
 
  Assignments
 
 
  1.  How do I submit assignments?

  2. What if my instructor is late in responding to my assignments?

  3. May I submit multiple assignments?

  Examinations
 
  Please note: Not all online learning courses will have an exam. Refer to your course introduction for additional information.
 
 
  1. How do I locate a proctor?

  2. How do I have an exam sent to a proctor?

  3. How can I view my exam?

  Grades
 
 
  1. How is my course graded?

  2. Does my instructor have to submit my final grade before my course end date?

  3. How will I receive my final grade?

  4. What if I need to finish my course by a certain date in order to graduate, receive a pay raise, apply for a job, etc?

   Transcripts
 
 
  1. How do I obtain a course transcript? 

  2. How does my course(s) appear on my transcript?

  Extensions
 
 
  Withdrawals
 
 
   

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